I called Samsung, they said it is a non-monetary issue. I am not willing to pay for repair if the problem is not fixed. If there is anyone who is experiencing the same problem, please let me know.
We have a different model than yours and the inflow valve for water is on the top. The ice maker works, but it is freezing up the water reservoir. I am afraid the water will freeze up completely, and that the freezer will not work. I have been told it is an unresolved issue by Samsung.
I have a Samsung refrigerator. The refrigerator is not working properly. My husband purchased this refrigerator on March 6, 2013. He did not have any problems with the refrigerator before purchasing it. He tried to call Samsung and they could not tell him anything. The only thing he could do is get the troubleshooting sheet from them. I don't think the troubleshooting sheet will help. It tells you how to handle it, but does not tell us anything about the problem. We need Samsung to help us.
My husband is very upset about this problem. I have tried to talk to Samsung and they could not tell me anything. I am afraid to call them because I am afraid they will tell me we have to pay for repair, or the refrigerator needs to be replaced. I don't think we should have to pay for a new refrigerator.
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